Returns and Exchanges
Returns and Refunds
We strictly do not offer returns or refunds due to hygienic reasons.
Sale items are final meaning they are non-refundable and non-exchangable.
If you think your order is applicable for a refund, send us an email at firstname.lastname@example.org. Complaints must be made not more than seven (7) days after item(s) is received.
We always ensure products are in good condition before shipping them out. We only accept exchanges if they are defective or damaged exclusive of damages to the packaging.
- Item(s) has not been used and in the original packaging.
- Item(s) cannot be exchanged with different colour or product even if they have the same price.
- Item(s) must be posted within seven (7) upon receiving local delivery. Item(s) received more than seven (7) days will not be entertained.
- Item(s) exchange is subject to stock availability.
To apply for an exchange, send us an email at email@example.com indicating your order number and a picture of the product.
We are unable to offer any replacement for any other reasons (eg. change of preference).