What are the ingredients inside your products?
Our products are produced with MOH-approved ingredients which includes Vitamin E & Olive Oil.
As with any skin care & cosmetics regime, we would recommend to always do a test-patch first to see if your skin is allergic to any of the ingredients. Everyone’s skin is different, so the result can vary from person to person.
Rest assured, our manufacturer has GMP status audited by Ministry of Health (MOH) and we are currently in the process of securing Halal certification for most of our products. It is wuduk-friendly. That is the reason why we made our product to be easily applied and removed.
No. We love our furry friends as much as we love our Gincu that is why we made it cruelty-free!
To remove our lip products, just use wet-wipes. It’s as easy as that! For face products, it is advisable for you to use makeup remover. As for Kilat, they are peelable! Just apply a slightly thicker layer to ease the removal.
Actual color applied may vary slightly depending on skin tone, lip tone and lighting.
We are locally made, right in Malaysia! Malaysia Boleh!
NEW COLLECTION: SEMULA GANG
Is the price fixed?
Yes, the price is fixed as stated on our website.
When will the promo for this new launch end?
Promo price will be available from the 25th October 2022 until 31st October 2022 only. Price will be back to normal afterwards.
Will I get any FREE item if I bought the new collection?
First 60 customers that make a purchase above RM60 will get FREE Celak or Kilat. FREE items will be given randomly.
Where can I get old colors?
Unfortunately, we are no longer producing the old colors. However, we have a dupe from the old best-selling colors! Check below:
Will you be restocking?
No. We won’t be restocking once sold out. All items are produced in limited quantities so hurry up and grab them all!
To purchase SO.LEK’s product:
- Go to solekcosmetics.com
- Click on ‘SHOP’
- Choose the product that you would like to purchase
- Click on ‘ADD TO CART’
- Continue to shop
- Or if you are done, click on the cart image on the top right of the page
- Click on ‘CHECK OUT’
- Fill in the ‘BILLING DETAILS’
- Choose your method of payment : via Bank Transfer or Online Banking (MolPay)
- Click on ‘PLACE ORDER’
Can I change or cancel my order after purchasing it?
No, your order will be processed immediately after you have placed your order so choose wisely!
Can I change my shipping address?
You may change within 1 hour after order is placed. Just send us a DM on Instagram or Whatsapp +6011-2727 6535
What can I do if my payment is declined?
Check that your billing details match what you have entered into our system. That may be the problem but if it is not the case, you can always use Direct Bank Transfer.
What are the payment methods?
We offer FOUR types of payment method:
- Direct Bank Transfer (Once you have placed your order, you can either make payment via your online banking or via CDM. You then have to email us the proof of payment before we proceed with your order).
- MolPay (MolPay is an Online Payment Gateway that accepts payments for online transaction, through credit/debit card, Maybank QRPay, TnG E-wallet or Internet Banking (FPX).
- Rely PayLater
We’re sorry but all transactions are online for now.
Items will be shipped out every Tuesdays and Fridays. Orders usually arrive the next day, however please allow up to 5 working days for your order to arrive. Process and delivery of orders may be slightly delayed during promotions and offers.
Do you do international shipping?
Yes - to selected countries! But do note that it will take a longer time for your items to arrive.
RETURNS AND EXCHANGES
I bought SO.LEK at so and so. Can I return them?
We have a strict return policy and due to hygienic reasons, we do not accept returns. Sorry!
I've purchased the wrong shade! Can I change?
We’re sorry but all sales are final.
My item is damaged/ I've received the wrong item. Help!
Kindly email us at firstname.lastname@example.org with the picture of your damaged item as well as your details and receipts within 7 days of receiving the items. We will contact you within 48 hours after receiving your email.
Can I request a refund?
We will only issue refunds via store credit points that can be used within 48 hours of receipt.
I have other questions but it's not here. Who should I contact?
You can contact us at email@example.com. We will respond within 48 hours. For fast response, do DM us on Instagram at @so.lek, Tweet us at @solekcosmetics or WhatsApp us at +6011-2727 6535.